Under the Headset: Surviving Dispatcher Stress




Under the Headset
Surviving Dispatcher Stress

ISBN 0-9661970-4-6
Published 2000

by Richard Behr

Under the Headset: Surviving Dispatcher Stress is a book about the stress of being a dispatcher. Written by a dispatcher and a critical incident stress instructor, it includes information about the stress process, identifying stressors, and coping with stress. The book also includes sections on humor and inspiration. Stories of survival, written by dispatchers who have lived through the stress of critical incidents, are provided.

Table of Contents

    Chapter 1 — A Personal Journey

    Chapter 2 — The Boring Chapter, Or the stress process

      Biochemical/Physiological Affects
      Signs and Symptoms of Stress
      Stress Health Facts
      Emergency Services Personality Profile

    Chapter 3 — Identifying Our Stressors

      Specific Dispatch Stressors

    Chapter 4 — Ways to Cope with Stress

      What you need/don't need

    Chapter 5 — Coping Techniques

    Chapter 6 — Surviving and Thriving

      Coping at home
      Why are we prone to CIS?

    Chapter 7 — Exercises

    Chapter 8 — Humor

      A Prayer for the Stressed
      How to Tell if You're a Dispatcher
      Things You'd Love to Say to the Public But Can't
      Stress Diet
      Chain of Command
      Little Johnny
      Top Ten Reasons Why 9-1-1 is More Than Just a Job
      You Know You're Too Stressed If

    Chapter 9 — Dispatcher Inspiration

      Frogs
      Guardian Angel
      Juggling Life
      Lessons from Geese
      And God Created Dispatchers

    Chapter 10 — Dispatcher Prayers

      Dispatcher Prayer
      Dispatcher Prayer
      Who Am I
      Letter to a Veteran Police Officer
      A Tribute to Dispatchers

    Chapter 11 —- Officer Inspirational

      Tears of a Cop
      Lousy Cop

    Chapter 12 — Police Officer Prayer

    Chapter 13 — Firefighter Inspirational

      A Firefighter's Prayer
      A True Hero
      What is a Fireman?
      Admiration!

    Chapter 14 — The Teacher

      Friendship
      Heart Hotel

    Chapter 15 — Stories of Survival

      Karen from Iowa
      Warriors and White Roses
      Texas A&M Tragedy

    Chapter 16 — Taking Care of Yourself

      An Apocryphal Tale
      In Closing

    Chapter 17 — WEB Sites of Interest


Suggested Retail Price: $29.95
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About the Author

Richard Behr has been in public safety for over 27 years. After a stint in the U.S. Navy as a photographer, his first job was with a private ambulance service. Richard then switched careers to become a firefighter. After 13 years he became a public safety dispatcher. During his career, Richard has received numerous commendations, letters of appreciation and has received his agency’s Meritorious Service Medal and Medal of Bravery. He is a Member with Diplomate status of The American Academy of Experts in Traumatic Stress, is a Board Certified Expert in Traumatic Stress and is Board Certified in Emergency Crisis Response. He is a senior instructor for Public Safety Training Consultants, holds the position of adjunct instructor with Riverside Community College (CA) and teaches at Riverside County (CA) Sheriff’s Department Ben Clark Training Center. He is Past Secretary and currently is the Vice President of Riverside County Law Enforcement Trainers Association (CA). Richard has been a presenter for several conferences around the country, including Associated Public Safety Officials (APCO) International and Regional Conferences and National Emergency Number Association (NENA) conferences. As a founding member of a critical incident stress debriefing (CISD) team, he has taught hundreds of dispatchers about the effects stress has on their job performance and personal lives.

Suggested Retail Price: $29.95
Order This Book Now and receive a 10% discount!